| # | Questions | Options | Remark |
|---|---|---|---|
| 1 | Satisfaction levels of product quality and compliance with the technical specifications provided |
Excellent Good Regular Bad Weak |
|
| 2 | Satisfaction with the appearance of the products |
Excellent Good Regular Bad Weak |
|
| 3 | Satisfaction of the uniformity of product quality |
Excellent Good Regular Bad Weak |
|
| 4 | Satisfaction with the appearance and functionality of the packaging |
Excellent Good Regular Bad Weak |
|
| 5 | Satisfaction of the price compared to similar products |
Excellent Good Regular Bad Weak |
|
| 6 | Degree of satisfaction with product quality, product price comparison |
Excellent Good Regular Bad Weak |
|
| 7 | Satisfaction of answering questions, problems and complaints |
Excellent Good Regular Bad Weak |
|
| 8 | Satisfaction of timely delivery |
Excellent Good Regular Bad Weak |
|
| 9 | Satisfactory level of technical knowledge and skills of sales staff |
Excellent Good Regular Bad Weak |
|
| 10 | Satisfaction of operation Agreement between the time of sale / contract |
Excellent Good Regular Bad Weak |
|
| 11 | Satisfaction of the channels of communication and access to officials and experts |
Excellent Good Regular Bad Weak |
|
| 12 | Satisfaction with methods of selling products |
Excellent Good Regular Bad Weak |
|
| 13 | Satisfaction with information on technical, safety and environmental characteristics of the products |
Excellent Good Regular Bad Weak |
|
| 14 | Consent of the handling and tracking of complaints filed |
Excellent Good Regular Bad Weak |
|
| 15 | Willing to repurchase the company's products & recommend the company products |
Excellent Good Regular Bad Weak |
|
| 16 | Satisfaction rate of speed in processing the product receives |
Excellent Good Regular Bad Weak |
|
| 17 | Comments and suggestions from the pursuit of customer satisfaction |
Excellent Good Regular Bad Weak |
|
| 18 | General satisfaction of the Company |
Excellent Good Regular Bad Weak |
|
| 19 | Weak points to review | ||
| 20 | Observations | ||
| 21 | Description of any other technical supports and/or collaborations your company requires from us | ||